I have experienced problems Along with the Tech Support for the home Online likewise so tough we used about one hour managing an issue. I’ve been getting for months and months.
• I used to be bounced in between numerous brokers, my phone calls were being disconnected, And that i been given inconsistent information and facts relating to my agreement and reductions.
Back again with your working day, you experienced a preference of companies. Now Now we have megacorps that swallow every option preference up and you also're left with three options spanning an entire region, all of which collude with eachother to extort It can be customers.
00 a lot more a month. Though my agreement suggests promo cost is for two a long time my bill suggests it really is a person year. After shelling out an afternoon now attempting to get assistance, following the third individual I spoke they stated they may take a look at it and simply call me back. I did not receive a get in touch with again with answers. This is completely unacceptable. I regret signing up with Telus and can explain to Absolutely everyone I understand to hardly ever sign on with them. Away from curiosity I referred to as Shaw and promptly had the call answered and the individual I spoke with was clear and articulate. Sensation trapped in the deal and in the mercy of a giant technique that has no support for its customers.
You are able to only modify it. I waited for an hour around the phone to talk to a human. He was handy, but had to redirect me to another particular person. I used to be then on keep for an additional hour. They available me an even better offer, nevertheless it was not what was made available on-line. These promotions are For brand spanking new customers. As being a loyal customer I would need to fork out $78 when compared with $60 for just a new customer, for that service I wished.
• In my conversation with Juan with the loyalty workforce, I had been falsely accused of getting discriminatory when I referenced One more Division, which was really offensive and uncalled for. Juan later apologized, saying which the experience was utterly unacceptable.
If my fears will not be resolved, I is going to be compelled to escalate this further, including to the Office of the President, the media, and the Better Business Bureau.
after the agent critique my account he claimed I am unable to provide you with a offer or credits like you have now along with your exiting account, so i just gave up and hangup the cellphone.
• Once i called to clarify, Eunice within the BCX Wi-fi Auto crew instructed me the bargains had been applied. Nonetheless, she copied and pasted Abdul’s notes, which did not make clear the lower price aspects.
so i called the customer server (Jane) to unravel the issue soon after outlining your situation and what It really is materialize, The agent just side together with her associate and she or he lied with regard to the credits and savings they removed from my account like a loyal customer with Telus and she claimed the credits expired and no longer obtainable, she think i'm Silly, Should the low cost has expired i should really begin to see the expiration day on my bill like i see on house service bill.
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On top of that, I had been disconnected numerous instances when looking to speak with support and also still left on hold without resolution.
My qualified is a VERY individual male. He taught me how to repair my dilemma in several uncomplicated ways. What’s far more, he guided me through each individual stage, sometimes over the moment. I'm certainly grateful!
The TELUS crew acknowledges that our do the job spans lots of Territories and Treaty areas and we're grateful for the normal Awareness Keepers and Elders who are with us today, individuals who have long gone ahead of us plus the youth that inspire us.
This is a massive waste of your time Telus technical support and only generates a very pissed off customer prior to they get to speak into the CSR and now the CSR has to manage an by now pressured to their limit customer.